It Started with One Family… And A Frustrated Rental

We are Chuck and Lesia, 2 Canadians who, like many travelers, we were tired of the long lines, upselling, and confusion that came with renting cars abroad—especially with kids in tow.  

The big surprise was our first rental in 2010.  We booked online in Canada, bought extra insurance recommended and thought “We’re all set!”. 

Arrived in Mexico with 2 kids, ton of luggage, went to the required counter and was told the insurance had to be paid on the spot or no rental.  Of course we stated we had bought the insurance online and showed them. 

No go. 

To drive in Mexico, you are legally required to have a Mexican auto insurance policy with liability coverage, as US and Canadian policies are not recognized, a detail the rental company we used had not informed us. 

So we forked over the extra cash and no refund for the insurance we had originally bought online. Chuck and I have had every experience possible including receiving a different car than we had booked, sub standard cars and never a personal touch or help. 

Resigned to this standard we took a chance and rented from a small local company Explorent on our next trip, met Nery the owner and received a completely different experience - one of personalized service, transparent pricing, real customer based focus and a determination to tell customers the truth about the insurance requirements in Mexico. 

So we partnered with Nery and Fernanda here in Mexico and our 2 families embarked on building that “something better” in car rental.

We wanted a local, independent car rental company designed to feel more personal, more flexible, and more honest. 

Built by people who understand what it means to travel with children, luggage, car seats, questions—and dreams. 

We wanted our customers to have a real person to talk to who goes the extra mile so your trip does not start with stress and worry; and so CarNGo was born!  Pick up the phone and you might be talking to one of us!